In my very first full on‑call shift at Gojek, a critical alert jolted me awake at 3 AM. My heart pounded—I felt stuck between panic and the urge to jump straight into the code.
A senior teammate joined the call and calmly walked me through the hoops (a run‑book would help here),
explaining every command we ran and every metric we checked.
Forty minutes later the service was healthy again, customers never noticed,
and I learned a lesson I still repeat: calm beats chaos.
When production is burning, the real superpower is methodical teamwork—sharing context, sticking to the checklist, communicating clearly—rather than frantic heroics.